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RETURN AND REFUND POLICY

RETURN POLICY

For all unused items kept in their original packaging condition, we are happy to offer "No Questions Asked" returns policy. Items you wish to return should be informed to us at admin@ticaratown.com within 48 hours from the time you received your order. Send us the photos and the tags of the items you are going to return. Items which are damaged/altered/used will not be accepted for returns and will be shipped back at an additional shipping cost.


To return your order, you may choose the shipping carrier of your choice and ship the package directly to us in its original condition. Shipping & handling charges, as well as taxes and duties, are not refundable. Please address all returns to: M/S Ticara Town. A0701, Tower – A, ATS Haciendas, Indirapuram, Ghaziabad, Uttar Pradesh. Pin code - 201014


CANCELLATION POLICY

Order cannot be cancelled once we have shipped the order. Any cancellation before the shipment of the order will be accepted and the amount will be refunded as per the refund policy.


REFUND POLICY


Refund of amount will be in the form of credit coupon code only which can be used for your future purchases. Shipping charges levied on your order will not be refunded. Any charges incurred by as duty paid on your returns will not be refunded.


Mode of Refund

•    Refund will be issued as a credit in the form of coupon code. The coupon code is a single time use only and cannot be applied again to any other order. The coupon code has no validity and can be used at any time for your future purchases.


Applicable Deductions

•    Shipping charges paid for the order will not be refunded. For 3 / 6 / 12 months subscriptions of Ticara Town Subscription Box, Rs. 100 towards the shipping charges for India will be deducted for each month availed.
•    For International orders, Rs. 400 will be deducted for each month availed. For any cancellation of the orders, before they are shipped (shipping notification sent over email), the shipping charges will be refunded.
•    Total of Rs. 150 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse.
•    Any refund coupon code of the previous order, if applied to a new order which is not accepted by you, will lead to the expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
•    For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
•    For orders where the shipping charges were waived off as part of any offer, Rs. 100 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes.


Eligibility

•    All products sold under our website are eligible for return against a credit of coupon code.
•    Damaged/used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional Rs. 100 shipping cost or you may collect them in-person from our warehouse.
•    Items which are not informed for returns within 48 hours / not received by us within 5 days are not eligible for returns.
•    All our products undergo multiple levels of quality checks and sent. In the case of quality not meeting your expectation, no money refund will be given.


Refund Time

•    Coupon code will be processed within 3 working days from the day we receive the returned products or the confirmation of cancellation of the orders.


Did not like the accessories you shopped from our store? Changed your Mind? No Worries. We respect the fact that many a times you buy a piece of fashion jewellery but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever. We value your money and we will not like you to waste your money in buying a product which you will never use. We offer a very simple and easy 7 days return policy to you. A coupon code equivalent to the return product value will be shared for your future purchases. Please note the below for returning your Ticara Town purchases.


•    Inform: Share the photos and tags of the Product(s) you need to retun. This should be communicated to us within 48 hours from the time you receive your product. You can email us at admin@ticaratown.com to inform us about your return and we will call you back to explain you the return process.

•    Return: The product(s) should be shipped back to us within 5 days from the day you receive your jewellery. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

•    Refund: Once we receive your package, we will inform you within 48-72 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refunds policy.