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TERMS AND CONDITIONS

M/S TICARA TOWN. (GSTIN: 09BHJPK8982N1Z9) reserve the rights to amend the Terms and Conditions at any time without any prior notice. All amendments will be applicable immediately after the updates are made on this site. You are encouraged to visit the Terms and Conditions each time you sign up/sign in for our services and products to remain updated on the amendments if any.

Online Account

As a registered user, you are required to login to www.TicaraTown.com using your email id and a password of your choice. You will be solely responsible to keep your password confidential and safe. Any order placed from your login ID will be considered as an order placed by you and will be fulfilled accordingly.

Terms of Operations

www.TicaraTown.com in its sole discretion reserves the right to suspend or cancel any of its services at any time without any prior notice. All outstanding orders will, however, be fulfilled or fully refunded. www.TicaraTown.com reserves the rights to refuse services to anyone at any time without assigning any reasons for the decision. www.TicaraTown.com will not be responsible for any damage caused to anyone by the use of its website.

Warranty and Liability

www.TicaraTown.com will not be responsible for any damage arising out of the use of the products shipped to the members or the products bought through “TicaraShop”. We accept no liability for any delay or failure to perform our obligation under this Terms and Conditions if such a delay or failure is due to the circumstances beyond our reasonable control.

Copyright and Intellectual Property

All information displayed on the website is protected by copyright and other intellectual property laws. This site is designed, updated and managed independently by www.TicaraTown.com. You should not copy, modify, publish, transfer, sell, reproduce, distribute, display or in any way commercially exploit the content of www.TicaraTown.com failing which suitable legal actions will be taken under the jurisdiction of UP Courts.

Damaged Products

Our team carries out rigorous quality checks before shipping out the products to our customers. However, damages caused in transit after the product has been shipped is beyond our control. If you receive damaged product in your order, we will replace it with another piece of the same or similar kind based on our stocks. Kindly email us at admin@ticaratown.com to inform us about the damage along with its picture within 48 hours from the time you receive your order and we will explain to you the next steps. We will not entertain any information about damage received after 48 hours from the time you received your order.

Repeated Products

Ticara Town being a monthly subscription service, we try our best to ensure that you get different styles of jewellery every month and not repeat a particular product twice. We identify unique members via email addresses. If the same member places multiple orders via different email addresses, we will not be able to track duplicate products being sent to the same member and cannot guarantee unique products across multiple months of subscription. However, if the same product (with exact size, shape and color) is received by the same member with a unique email address, we will be happy to replace the product with another one. Kindly email us at admin@ticaratown.com to inform us about the duplicate product along with its picture within 48 hours from the time you receive your Pixie dust box and we will explain to you the next steps.

Address Change Requests

If you need to update the shipping address for delivering, please inform us before the 24th of the previous month. For timely operational reasons, we will not be able to accept the address change after the 24th of the previous month as we ship the pre-paid orders on priority early. Email us your order number and new address at admin@ticaratown.com and we will ensure that the next box is delivered to your updated address. In case you fail to inform us about your new shipping address in time, the bag will be sent to the old address and it not collected at your end, it will be returned to us. We will reship the order at an additional Rs. 150 to your new address.

Hold Ticara Town Shipment

We accept requests from our subscribers to hold their shipment for the month if they are travelling or likely to be not available during the time the order will reach them. Please inform us at admin@ticaratown.com about holding the shipment before 24th of the previous month. With your further instructions, we will ship your order once you are available. For timely operational reasons, we will not be able to accept your requests if received after 24th of the previous month as we ship the pre-paid orders on priority. In case you fail to inform us about holding your shipment and not collected at your end, the package will be returned to us. We will reship the order at an additional Rs. 150 to your new address.

Missed Delivery

Our logistics partners attempt thrice to deliver your shipment. However, for orders which are not collected at your end will be returned to us. We will re-ship the order at your request for an additional Rs. 150. All Cash-on-Delivery orders that are returned to us will be re-shipped only after the payment for the same is made online along with the additional shipping charges.

Style Profile for Ticara Town Subscriptions

We at Ticara Town believe that Style is unique and personal and so our style experts hand-pick jewellery and accessories for individual subscribers to suit their unique style and preferences. For long term subscriptions, any changes to the style profile for the next box should be done by 24th of the previous month. For new orders, any changes to the style profile should be done within 2 hours of placing the order. While our experts always consider the latest style profile while curating the box, in the event where the style profile is submitted after the mentioned timelines, there might be a chance of the box curated as per your previous style profile. We would request you to fill up style profiles for the respective subscription as applicable. Our stylists will consider only the latest applicable style profile type while curating your box. In case of a missing style profile, the box will be curated with a variety of style from the month's collection.

Monthly TicaraTown Box Contents

We guarantee items minimum worth double the subscription amount. The quantity of the articles depends on the subscription plan and style profile of the individual subscriber.

Monthly Box

We try and design box as per the theme and to keep the uniqueness factor high, we may design box with multiple colors/prints. Boxes with random colors/prints will be sent in your subscription. However, the overall design of the box will not be compromised. In case our boxes are sold out for the month, we will contact you for your permission if we can send you a box from our previous collections. boxes are complimentary and will not be exchanged/replaced.

Shipping

Ticara Town is happy to offer free shipping for 2, 3, 6, 12 months subscription plan. For all other orders, additional shipping charges are levied as per the ongoing rates/offers.